Although the web hosting service provided by the different companies is almost the same, each provider has got their own platform with its own modifications and ways to do particular operations. In this situation, an info-laden knowledge base will be incredibly useful both for persons with little or no practical experience and for technically advanced individuals who will at some point discover how certain operations are done, but will waste some time in the process. The aim of such a knowledge base is to make the hosting service fast and easy to use, sparing users lots of time and efforts. The consequence is more satisfied customers, as they can quickly find the information they’re seeking, and much less work for the tech support team representatives, because typically the vast majority of the enquiries and issues that clients have are already listed in the knowledge base. In case the articles themselves are adequately written and cover more things, you will be able to learn more not only about your account, but also about the hosting service as a whole.

Extensive Online Documentation in Cloud Web Hosting

If you have bought your first cloud web hosting package from our company or have migrated your website over to us, you’ll get familiar with our platform and our in-house built Hepsia hosting Control Panel in no time due to the fact that we have compiled an extensive web-based knowledge base where you can find all the information that you will ever need – both general info in regards to the hosting service as a whole and more specific info about the different functions that you can use and the challenges that you can bump into. The articles themselves are located in 2 places. The full article collection is accessible via the Help section of the Control Panel. You can access articles that are dedicated to the different features in every section of the Control Panel as well. You can become aware of how to accomplish basically everything, from creating an .htaccess config file to administering an electronic mailing list, and all the articles include in-depth guidelines, so you won’t ever get perplexed on account of an unclear text. Naturally, if you face a more specific problem and you do not find anything about it in our knowledge base, you can contact our client care team members 24/7.