A ticketing system is the most popular correspondence channel that hosting providers offer to their clients. It’s most often part of the billing account and is the easiest way to solve an issue that takes a certain amount of time to examine or that has to be escalated to a system administrator. In this way, all replies given by either party will be kept in the exact same place in the event that someone else needs to work on the problem in question and the information in the ticket will be accessible to all parties. The drawback of using a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which means that you’ll have to log in and out of no less than 2 accounts in order to complete a given operation or to touch base with the hosting company’s client care staff. If you desire to administer a number of domains and each one of them is hosted in a separate account, you will need to use even more accounts at the same time. On top of that, it might take substantial time for the hosting provider to answer your ticket.

Integrated Ticketing System in Cloud Web Hosting

In contrast to what you may find with numerous other web hosting providers, the support ticket system that we are using with our cloud web hosting is an integral part of the Hepsia Control Panel, which comes with all accounts. You won’t need to remember several sign-on credentials, as you will be able to manage your tickets and the web hosting account itself from one single place. So, in case you have a query or stumble upon a complication, you can get in touch with our customer service staff representatives on the spur of the moment. Our system comes with a clever search functionality. This implies that even in case you’ve opened a ton of tickets over the years, you will be able to track down the one that you need without any effort. Also, you can read knowledge base hints on dealing with commonly confronted problems.