A live chat is one of the many ways of communication provided by some website hosting providers as part of their support service. Determined by the service provider, the chat can be used for billing, pre-sales and/or technical support. This method of communication is faster than a support ticket and it will make it less likely to misunderstand or misspell something as compared to a phone call with a representative. In addition, when the issue that you experience needs some time to be reviewed and taken care of, you can do something else at the same time instead of just waiting, like you'd have to do if you call. Also, you can employ a live chat assistance service free of charge as long as you have world wide web access even if your website hosting supplier is located in another country and they do not have a local telephone number you can call.

Live Chat Support in Cloud Web Hosting

We provide a live chat support service for all cloud web hosting that we offer and we are able to help you with almost everything live. If you do not have an account with us yet, we will be able to provide you with more details about the plans in order to help you to pick the most suitable package. If you are a current customer, we can assist you with any billing or general issue plus with a number of common tech troubles, for instance an email address installation in a desktop email client. If you are unable to phone us for whatever reason or you are in a country where we do not have a local phone number, the live chat will be the best option to contact us. Needless to say, some issues need extra time to investigate and test, therefore you'll need to open a ticket to our technicians, but nonetheless, we will save your time and help you with various problems on the chat.