One-Hour Response Guarantee
Understand more about the 1-hour response time guarantee and exactly how you, as the client, can benefit from it.
If you ever have any enquiries connected to the hosting service in general or you encounter a problem with your sites, you will have to contact the respective hosting provider’s tech support team. It may not make any difference how soon they will respond if you have an enquiry of a generic nature, but a problem such as an ill-implemented app update, for instance, may lead to your site becoming broken or inaccessible online. And the longer you have to wait for the support team to lend you a hand, the longer the site will be offline. In case you offer services or goods online, any outage will influence your website harmfully and you may lose existing or prospective clients. A lot of web hosting providers, especially resellers, reply to e-mails and support tickets within 24 hours, but in the digital epoch that is far too long, since customers will rarely go back to a site that isn’t functioning properly over extended time periods.
One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed maximum reaction time for any ticket that you open or any email that you send is only sixty minutes, even in case you contact us on weekends and legal holidays. Irrespective of the nature of your problem or inquiry, we will lend you a helping hand instantly and will supply you with the needed info to rectify any problem with your websites. The actual reply time usually does not exceed 15 to 20 minutes, which implies that you can just forget about waiting around for hours on end to get a problem sorted out or what’s even worse – waiting one whole day only to get a reply that more info is needed whilst nothing is solved. We’ll give you assistance at once purely because we realize exactly how invaluable time can be in the dynamic online era. The 1-hour reply guarantee applies to any technical or billing inquiry that you might have with regards to our cloud web hosting.