Being able to communicate with your cloud web hosting supplier any time you have any sort of questions or encounter any difficulties is quite important and how quickly they will answer back and react is often crucial, especially if your web site is business-oriented, as longer downtime can often mean losing potential customers. The support solutions are usually one way to recognize actual suppliers from resellers. The latter usually answer just to emails or support tickets and you may have to wait for a whole day or even more so as to receive an answer. When your problem involves a few replies, you'll end up losing days so as to get a basic problem solved. When you use a genuine and reputable website hosting company, you'll be in a position to contact the support team at any time and get a quick reply whatever the issue or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Cloud Web Hosting

All of our cloud web hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our web hosting solutions before you make an order or you are a current client and you have a question or some difficulty, you will be able to contact us at any time, including holidays and weekends. We have multiple channels to get in touch with us - several telephone lines worldwide for your convenience as well as live chat support for billing, pre-sales and basic questions; emails and support tickets for more complex matters or any matters that need additional time to analyze and deal with. In contrast to a number of other website hosting providers, our trouble tickets have a warranted maximum response time of just 1 hour, so regardless of what your problem is, it'll be resolved timely and you will not waste days so as to get something fixed.