A 99.9% Server Uptime
We’ve set up our cloud web hosting platform using dependable hardware and significantly tweaked software. Our system administrators have installed a modified version of SELinux on all our physical machines in order to guarantee maximum safety and stability. We have installed a number of denial–of–service prevention appliances combined with very powerful firewall software to make sure our internal network is impenetrable and safe.
All cloud web hosting packages feature a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, the guarantee stays the same.
A 99.9% Network Uptime
When you develop your own cloud hosting platform, it’s important that you also build your own network infrastructure. That’s why we set up a custom–configured internal network in each one of our data center facilities. Relying on enterprise–grade Juniper switches and routers, our internal network allows for unbelievably fast data transmission speeds and is completely redundant.
Hence, you can enjoy a 99.9% network uptime in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter as well as in our AU based datacenter, irrespective of which web hosting offer you’ve selected.
A 30–Day Money–Back Guarantee
Even though we have done everything to minimize all possible risks with our cloud hosting packages and despite the fact that we offer premium client support, there are instances when the client is simply not pleased with what we have to offer. Or he wants to migrate to a more powerful hosting service, like a VPS server or even a dedicated server.
That’s why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not completely pleased, you will receive a refund.
24/7 Technical Support
We’ve meticulously selected each member of our 24x7 support department to make sure that we can offer you the best possible technical support you can get. Each one of our technicians has several years of experience working with web hosting accounts behind his back, hence they know what they are doing. Besides, they’re at your disposal 24–7–365 – you will be able to get in touch with them at any moment and they will respond back to you as fast as possible.
Their average support ticket response time is just twenty minutes, whereas with other web hosting distributors you have to wait for days. Besides, we offer a 1–hour response time guarantee. Regardless of what happens, your questions will be responded to in under one hour.