Client Support Channels
A One–Hour Ticket Response Time Guarantee
We offer a 60–minute response time warranty for any support ticket or email that you submit to the client service team. We will swiftly reply to all general enquiries and forward right away the case to our system administrators if any further assistance is required. If you make use of the Optional Admin Services package, we’ll execute any of the included services at a time that has been agreed upon earlier.
An Outstanding Tech Support Service
We’ll be at your disposal 24/7 to reply to any questions that you may have related to our Web Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also require help tackling server admin tasks, you can take a look at our Optional Admin Services package, which includes backup storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and problem troubleshooting procedures
A User–Friendly Help Area
Every dedicated server is fitted out with our charge–free Web Hosting Control Panel, which sports a detailed knowledge base plus a group of step–by–step video tutorials. Whenever you need help working with the Web Hosting Control Panel, just click the Help or Videos buttons located in the upper right corner.